Policy Information
We promise to be forthcoming with any disqualifications in a rabbit that we are aware of and any past injuries that may affect the quality of the rabbit (a broken leg that healed, for example).
HEALTH
We guarantee that all of our rabbits are free of disease/illness to the best of our knowledge. We will not let you go home with an apparently unhealthy rabbit. If by some chance the rabbit develops symptoms or you see signs of disease during the first week, you can bring it back for a refund or exchange (if a comparable rabbit is available). Injury is not covered under our health guarantee. If the rabbit is injured under your care, there will be no refund/exchange even if it happens during the first week.
GUARANTEES ON SHOW, BROOD AND PET RABBITS
Show rabbits are guaranteed free of disqualifications to the best of our knowledge and come with a pedigree. If you find a disqualification on a rabbit that was sold as a show rabbit, you can bring it back for a refund or exchange. If the rabbit develops a disqualification after you have purchased it (i.e. pulls its teeth on the wire of the cage, gains or loses too much weight, etc), no refund is offered. Brood quality rabbits may or may not be showable, but if they are disqualified, it will be due to a non-health DQ and often a non-genetic DQ (i.e. the rabbit has lost a toenail, weight issues, etc). Brood rabbits always come with a pedigree. Pet quality rabbits will not come with a pedigree (but one can be provided upon request) and may be of mixed descent.
HOLD POLICY
We require a $15 deposit per rabbit to place a hold. When you pick up the rabbit, this amount is subtracted from the total price of the rabbit. Any money paid to hold a rabbit is non-refundable. We will hold your rabbit(s) for up to one month. If for some reason the rabbit you placed on hold becomes ill, is broken or dies, we will refund any money you paid us to hold it for you.
PRICING
Pricing depends on the quality and breed of the rabbit. There is no guarantee on when prices will change. However, if we quote you a price for a specific rabbit when you place a hold on it, that price cannot change unless you back out of the hold.
SELLING OF RABBITS
We will only sell rabbits over eight weeks of age. We will let you take the rabbit once payment in full has been received. We accept cash and certified check/money order only. You are more than welcome to pay for a rabbit or several rabbits over the course of one month as long as they are under your hold during that time and payment has been received in full at time of pickup. Please contact us if this is something you are interested in doing.
INABILITY TO CARE FOR THE RABBIT
If you no longer want the rabbit for any reason, you can bring it back but we will not offer a refund or replacement. We would rather you give the rabbit back to us than leave it on the side of the road or at a shelter. We will not take back contagiously ill animals unless they fall under our health guarantee (first week only). This means that if the rabbit has a disease or illness that is transmittable to other rabbits, we will not accept the rabbit back into our rabbitry. If it has a non-transmittable deformity such as malocclusion or a broken leg, and you no longer want to care for it, we will take the rabbit back. Again, we do not want it to be dumped on the side of the road or at a shelter, nor do we want it to suffer unnecessary pain.
SHIPPING
We will not ship rabbits via airline due to liablilty, cost and unnecessary stress of the animal. Depending on where you are, we may be able to arrange car transport to an agreed on meeting place.
Revised January 27, 2013